- Lister Trade Frames - LISTERS -

Listers make Major Investments in IT


Mike Davies, Charith Silva and Dayan Fernando

The last twelve months have seen Trade Window and Door Manufacturer, Lister Trade Frames of Stoke on Trent, make some serious investments in their IT infrastructure across the business. Now, they have just launched a fully customised financial and business management system set to revolutionise their operations well into the future.

“Our business has become ever more complicated over the last few years as we manufacture many more window systems, variants, materials and options for our trade customers.” Says Mark Warren, Listers Managing Director. “Our IT systems have to be able to control all of this information across the whole business operation so that we can meet and exceed the needs of our clients.”

Listers have taken the ‘Business Intelligence’ challenge seriously in several ways. Some 30 months ago they identified potential cracks in their IT systems and partnered with Staffordshire University on a KTP (Knowledge Transfer Partnership) to bring into the business an IT Graduate to assess their position and to plan how best to deliver the latest technology to meet their future needs. That plan focused on reducing some 13 software applications to just 2 by this May 2017.

“This was an ambitious plan,” says Mark, “and we knew it was going to cost us a lot in time, planning and cost around £200,000, but we were determined not just to improve our systems, but to future proof them in support of our business expansion.”

Staffordshire University and the IT Graduate have worked closely with Listers IT Team so that the final phase of the scheme was launched in May, integrating all their previous systems into just two customised packages, making their operations streamlined and simpler to use. Listers also now have greater visibility of information and a platform to control and accelerate their planned growth.

“We’re all really excited about the capabilities that our new IT platform will deliver” says Mark, “and we’ve also gained a new fully skilled employee to help run it all; Dayan Fernando B.Sc, M.Sc, MBCS, CISA, our Graduate Partner liked working with us so much he decided to stay!”

Listers’ news shows just how important investment in IT systems have now become for gathering and controlling business intelligence when manufacturing diverse products for the Trade Installer.


Company Overview For:

Lister Trade Frames - LISTERS

Established in 1976, and winner of many national awards including the 2005, 2010 and 2012 UK Fabricator of the Year Award, Lister Trade Frames manufactures and distributes high quality PVCu, Aluminium, Composite, Hybrid windows and Passivhaus doors and conservatories, primarily for the installation and commercial markets throughout Central England, London and north Wales.

Listers also operates the longest established and largest independent building plastics trade counter outlet in Staffordshire offering a complete range of building and roofline materials.

Being the first trade window company in Staffordshire to gain BS7950, Secured by Design and Investors in People accreditations, Listers are always at the forefront of security and quality standards. They are also members of the Glass and Glazing Federation (GGF), the British Plastics federation (BPF) and Social Enterprise West Midlands (SEWM). Their reputation is one of excellent quality and service and they like to build lasting business relationships. And they do like to have a bit of fun too.

They own and manufacture the ‘Elitis’ brand, which forms part of an all encompassing product and marketing package designed to support and build their trade customer’s businesses. They also manufacture the Gallery Dual Rebated composite door system, which is PAS23/24 and Secured by Design Accredited.

Listers do not sell to or install their Elitis windows in the domestic market. They stay entirely focused on supporting their trade customers businesses rather than taking custom from them. They provide their own technical support, IT, HR, H&S, Marketing and commercial installations teams dedicated to helping their customers comply with the latest regulations and to gain profitable business.

Listers Projects Team undertakes commercial installations for architects, housing associations, local authorities, builders and other commercial businesses. The team provides full design, survey and installation.

Listers operate from a 65,000 square foot site in Fenton, Staffordshire. They manufacture and deliver bespoke (PVCu) frames on a 7 day cycle whether glazed or unglazed and they offer a 15 year written product guarantee for use with the home owner.

Known industry wide as innovators, Listers continues to grow its product range and services to ensure that its customers remain the most competitive and well equipped businesses in the Glass and Glazing market.

More information about Listers can be found on their website at www.listertf.co.uk.